This is a guide of our Frequently Asked Questions to help you navigate your way through RCT Source.
If your query is not listed below, please feel free to contact thesource@rctcbc.gov.uk for further guidance and advice.
Mae wybodaeth yma ar gael yn Gymraeg // This information is also available in Welsh: Cwrs: Cwestiynau Cyffredin
Instructions: Clicking on the section name will show / hide the section.
You can either watch this helpful video, or read the team's advice below.
If you are an RCTCBC employee and have a personal RCTCBC.gov.uk email address, you can sign in automatically using single sign-on. You can do this by clicking on the "Login" at the top right of the homepage. This will bring up the login box, where you will need to select the top option box: 'If you have a personal RCT Council email address and Council issued laptop'. You will then be automatically logged in, as long as you are using your Council issued laptop and are connected to the VPN.
If you are not an RCTCBC employee or do not have a Council email address, you can request a password reset using your registered email address - You can do this by clicking on the "Login" at the top right of the homepage. This will bring up the login box, please select the "Forgotten your username or password?" option. You will need the email we have registered with the RCT Source account to get a link sent to you to reset your password. This will be your personal email that you have provided the Council/HR to use.
If you are unable to use the password reset function, please contact 0345 074 4114 to speak to a support agent. This is a 24/7 service.
If you are a member of staff paid through Rhondda Cynon Taf payroll, you will have an account automatically set up for you. This usually takes about a week, but it can take up to a fortnight to register.
If you are external, working for us on behalf of a partner organisation, or agency staff, you will need a profile created by the RCT Source team. You or your manager will need to download a new user form HERE, please complete this and send to thesource@rctcbc.gov.uk.
On both occasions, when the RCT Source learning account is set-up, you will receive a welcome email with your login details.
You can watch this helpful video, or read the team's advice below.
If you work for, or on behalf of Rhondda Cynon Taf County Borough Council (excluding school teaching staff), you can find all your Mandatory Learning under the "Mandatory Learning" button, located on the home page when you log into RCT Source.
Alternatively, you can click the "My Learning" tab located towards the top right-hand side of the screen. This will take you to your personal learning dashboard, here you can track all your progress.
If you work in a Rhondda Cynon Taf Council school or with a different employer, you can either talk to your Head Teacher or Manager to find out what learning you need to complete.
You can access all up-to-date Rhondda Cynon Taf HR policies guides and forms on RCT Source. When you are logged in, these are located under the "Policies, Guidelines and Forms" button on the homepage.
When not logged in, they are found under the "A-Z Policies" and "Guidelines and Forms" button on the homepage.
These are all downloadable and accessible 24/7.
You can find other policies on the Councils intranet, INFORM.
You can either watch this helpful video, or read the team's advice below.
If your progress isn't showing as it should be, you can go back into the module itself and check the course progress bar. You can locate the bar at the top of the learning and a breakdown of units on the right-hand side. If a piece of the bar is missing or showing as white, the learning will not mark as complete, which is preventing you from moving on within the learning or from showing the course as completed.
If this is still not showing, on most of the e-Leaning modules, the direct contact details for the correct team are available on the course page.
Sometimes the system may need additional time to update, however if you are still showing as incomplete following a 24-hour period, please contact the support desk at Learning Pool for help on 0345 074 4114.You can either watch this helpful video, or read the team's advice below.
Make sure you're logged into your account. Select the course you want to request an extension for, here you will find a link stating "Request an Extension" at the top of the page. Click this option and complete the required information. Your manager will then be notified of your learning extension request by email, and they will be able to respond to advise if you are allowed an extension or not. They will need to be logged in to accept or deny this. Following your manager reviewing your request, you will receive an email which links back to the RCT Source advising you of the decision. If you are allowed an extension, a new deadline will be set.
A note for managers: you will receive a link to review the learning extension request via email. The link will take you to the RCT Source extension request page, where you will be able to view the details. You will need to be logged in to do this. Please log into the site first, then return to the email you received to use the link. Managers have discretion around extending learning deadlines but please be mindful that mandatory learning does need to be completed in a timely manner for reasons such as policy, legislation, and other statutory requirements.
If you are trying to access RCT Source via "Single Sign On", but it is stating you do not have an account with Moodle, there could be a few scenarios as to why this is happening.
1. The system is recognising you have an RCTCBC email address, but a profile is not yet active. If you are a new starter, please note it can take up to 2 weeks before an RCT Source profile is created.
2. You have an account on RCT Source but it is under a different email address. We receive our information for profile creations directly through iTrent. If you were not given an RCTCBC email address straight away, you may be set up with your personal email address. If you think this maybe the issue, you can contact thesource@rctcbc.gov.uk to have your email address changed.
3. You have had a name change and the system does not recognise the new name as your account has not yet been updated. If this is the case, you will need to let the team know to amend this by contacting The Source email directly at thesource@rctcbc.gov.uk
4. You are trying to access single sign on and you do not have the correct credentials. Single sign on is only available to those who are a corporate staff member. You need to obtain an up-to-date RCTCBC email address and access the site via a council issued device.
If you are taking part in any courses or training belonging to Social Care, you can contact them directly on socialcaretraining@rctcbc.gov.uk. The team will be more than happy to assist you with your query once they pick up the request.
You can watch this helpful video, or read the team's advice below.
If you have made a booking for any training courses or events on RCT Source, but you need to cancel, you just need to revisit the page you originally made the booking on. On the booking page, where you would have clicked "Book a Place" will now be replaced with a "Cancel Booking" option. You just need to click this and follow the steps.
Once your place has been cancelled, you will receive an email with confirmation of the cancellation.
If you are a manager and you have a new staff member starting, there are two possible options that you may need to consider.
1. If your new member of staff is going to be on RCT payroll and exist on iTrent, you do not need to do anything. All RCTCBC employed staff will have profiles automatically created via integration with iTrent. We run a weekly update with any new information we get from iTrent; your new staff member will be on one of these lists to be automatically created. Once there is an active profile, they will receive an email with the next steps. Please note it can take up to 2 weeks from their start date for a profile to be created.
2. If your staff member is not going to be on RCT payroll (i.e. coming from an agency, external company, intern etc), they will need a profile manually created. For this, you can get in contact with thesource@rctcbc.gov.uk and you will be sent a new user starter form to complete. Send the completed form to us and a member of the team will create a profile on the system for the member of staff. Once there is an active profile, the user will get an email to explain the next steps.
If you believe a staff member should have a profile created but they have not yet received confirmation, you can check with the Learning Pool helpdesk if there is a created profile. You can contact them on 0345 074 4114, which is available 24/7.
If you are looking to change details on the system, such as names or email address, you can contact The Source directly at thesource@rctcbc.gov.uk where a member of the team will be able to assist you in ensuring the correct information is displayed on your profile.
If you have had a job role change and/or a change in manager, this information will be automatically updated once the system receives the correct information from iTrent.