The RCT Source

•                     Setting/agreeing goals for delegation

•            Clarification of purpose of task delegated and roles and responsibilities of all involved

•           Importance of monitoring and measuring success

•           Causes of poor performance

•           Measuring performance

•           Methods of addressing poor performance 

•           The Senses Framework

•           Actions to take when performance does not improve

•             Why and when difficult conversations may be needed

•            Emotional intelligence, transactional analysis and relationship management

•            Preparing for difficult conversations

•            Communication methods for difficult conversations