Amlinelliad pwnc

  • Aims and Objectives

    To Understand:

    • the importance of Customer Feedback
    • what constitutes a complaint
    • who can complain under the Statutory Legislation
    • the stages in the complaints process
    • why there is a need for a complaints process
    • other avenues to make a complaint
    • how complaints feed in to make service improvements
    • other roles within the team
    • not to fear complaints

    • SeminarInduction Framework - Complaints Seminar
      Dyddiad Amser a Parth Amser Ystafell Seddi ar gael Statws Opsiynau
      24 Medi 2026 9:30 AM - 10:30 AM Ewrop/Llundain Training Room 1 - Social Care Workforce Development Service, Ty Elai (Access to building is now through front reception)
      Dinas Isaf East,
      Williamstown,
      Tonypandy
      CF40 1NY(Manylion yr ystafell)      		 20 Mae'r cyfnod cofrestru bellach ar gau Cofrestru ddim ar gael
      22 Hydref 2026 9:30 AM - 10:30 AM Ewrop/Llundain Training Room 1 - Social Care Workforce Development Service, Ty Elai (Access to building is now through front reception)
      Dinas Isaf East,
      Williamstown,
      Tonypandy
      CF40 1NY(Manylion yr ystafell)      		 20 Mae'r cyfnod cofrestru bellach ar gau Cofrestru ddim ar gael
      19 Tachwedd 2026 9:30 AM - 10:30 AM Ewrop/Llundain Training Room 1 - Social Care Workforce Development Service, Ty Elai (Access to building is now through front reception)
      Dinas Isaf East,
      Williamstown,
      Tonypandy
      CF40 1NY(Manylion yr ystafell)      		 20 Mae'r cyfnod cofrestru bellach ar gau Cofrestru ddim ar gael
      10 Rhagfyr 2026 9:30 AM - 10:30 AM Ewrop/Llundain Training Room 1 - Social Care Workforce Development Service, Ty Elai (Access to building is now through front reception)
      Dinas Isaf East,
      Williamstown,
      Tonypandy
      CF40 1NY(Manylion yr ystafell)      		 20 Mae'r cyfnod cofrestru bellach ar gau Cofrestru ddim ar gael
      21 Ionawr 2027 9:30 AM - 10:30 AM Ewrop/Llundain Training Room 1 - Social Care Workforce Development Service, Ty Elai (Access to building is now through front reception)
      Dinas Isaf East,
      Williamstown,
      Tonypandy
      CF40 1NY(Manylion yr ystafell)      		 20 Mae'r cyfnod cofrestru bellach ar gau Cofrestru ddim ar gael
      18 Chwefror 2027 9:30 AM - 10:30 AM Ewrop/Llundain Training Room 1 - Social Care Workforce Development Service, Ty Elai (Access to building is now through front reception)
      Dinas Isaf East,
      Williamstown,
      Tonypandy
      CF40 1NY(Manylion yr ystafell)      		 20 Mae'r cyfnod cofrestru bellach ar gau Cofrestru ddim ar gael
      Gweld pob digwyddiad