• Aims and Objectives

    To Understand:

    • the importance of Customer Feedback
    • what constitutes a complaint
    • who can complain under the Statutory Legislation
    • the stages in the complaints process
    • why there is a need for a complaints process
    • other avenues to make a complaint
    • how complaints feed in to make service improvements
    • other roles within the team
    • not to fear complaints

    • SeminarInduction Framework - Complaints Seminar
      Date Time and Time Zone Room Seats available Status Options
      24 September 2026 9:30 AM - 10:30 AM Europe/London Training Room 1 - Social Care Workforce Development Service, Ty Elai (Access to building is now through front reception)
      Dinas Isaf East,
      Williamstown,
      Tonypandy
      CF40 1NY(Room details)      		 20 Sign-up period is now closed Sign-up unavailable
      22 October 2026 9:30 AM - 10:30 AM Europe/London Training Room 1 - Social Care Workforce Development Service, Ty Elai (Access to building is now through front reception)
      Dinas Isaf East,
      Williamstown,
      Tonypandy
      CF40 1NY(Room details)      		 20 Sign-up period is now closed Sign-up unavailable
      19 November 2026 9:30 AM - 10:30 AM Europe/London Training Room 1 - Social Care Workforce Development Service, Ty Elai (Access to building is now through front reception)
      Dinas Isaf East,
      Williamstown,
      Tonypandy
      CF40 1NY(Room details)      		 20 Sign-up period is now closed Sign-up unavailable
      10 December 2026 9:30 AM - 10:30 AM Europe/London Training Room 1 - Social Care Workforce Development Service, Ty Elai (Access to building is now through front reception)
      Dinas Isaf East,
      Williamstown,
      Tonypandy
      CF40 1NY(Room details)      		 20 Sign-up period is now closed Sign-up unavailable
      21 January 2027 9:30 AM - 10:30 AM Europe/London Training Room 1 - Social Care Workforce Development Service, Ty Elai (Access to building is now through front reception)
      Dinas Isaf East,
      Williamstown,
      Tonypandy
      CF40 1NY(Room details)      		 20 Sign-up period is now closed Sign-up unavailable
      18 February 2027 9:30 AM - 10:30 AM Europe/London Training Room 1 - Social Care Workforce Development Service, Ty Elai (Access to building is now through front reception)
      Dinas Isaf East,
      Williamstown,
      Tonypandy
      CF40 1NY(Room details)      		 20 Sign-up period is now closed Sign-up unavailable
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