General
This is a guide of our Frequently Asked Questions to help you navigate your way through RCT Source.
If your query is not listed below, please feel free to contact thesource@rctcbc.gov.uk for further guidance and advice.
How do I request an extension for my learning if i'm not going to complete it before the deadline?
Select the course you want to request an extension for, here you will find a link stating "Request an Extension" at the top of the page, you will need to be logged in to be able to view this. Click this option and complete the required information. Your manager will then be notified of your learning extension request by email and they will be able to respond to advise if you are allowed and extension or not, they will need to be logged in to accept or deny this. Following your manager reviewing your request, you will receive and email which links back to the RCT Source advising you of the decision. If you are allowed an extension, a new deadline will be set.
A note for managers: you will receive a link to review the learning extension request via email. The link will take you to the RCT Source extension request page, where you will be able to view the details, you will need to be logged in to do this. Please log into the site first, then return to the email you received to use the link. Managers have discretion around extending learning deadlines but please be mindful that mandatory learning does need to be completed in a timely manner for reasons such as policy, legislation and other statutory requirements.