General
This is a guide of our Frequently Asked Questions to help you navigate your way through RCT Source.
If your query is not listed below, please feel free to contact thesource@rctcbc.gov.uk for further guidance and advice.
It's stating I do not have a Moodle account, what does this mean?
If you are trying to access RCT Source via "Single Sign On", but it is stating you do not have an account with Moodle, there could be a few scenarios as to why this is happening.
1. The system is recognising you have an RCTCBC email address, but a profile is not yet active, if you are a new starter, please note it can take up to 2 weeks before an RCT Source profile is created.
2. You have an account on RCT Source but it is under a different email address, we receive our information for profile creations directly through iTrent, when you started, if you were not given an RCTCBC email address straight away, you may be set up with your personal email address, if you think this maybe the issue, you can contact thesource@rctcbc.gov.uk to have your email address changed.
3. You have had a name change and the system does not recognise the new name, due to it still being registered to the previous name not being updated, if this is the case and you have had a name change, you will need to let the team know to amend this by contacting The Source email directly at thesource@rctcbc.gov.uk
4. You are trying to access single sign on and you do not have the correct credentials, single sign on is only available to those who are a corporate staff member, you need to obtain an up-to-date RCTCBC email address and access the site via a council issued device.