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This is a guide of our Frequently Asked Questions to help you navigate your way through RCT Source.
If your query is not listed below, please feel free to contact thesource@rctcbc.gov.uk for further guidance and advice.
I'm a manager, and I have a new staff member starting, how do I get them a profile set up?
If you are a manager and you have a new staff member starting, there are two possible options that you may need to consider.
1. If your new member of staff is going to be on RCT payroll, and be on iTrent, you do not need to do anything, all profiles will be automatically created via integration with iTrent. We run a weekly update with any new information we get from iTrent; your new staff member will be on one of these lists to be automatically created. Once there is an active profile, they will receive an email with the next steps. Please note it can take up to 2 weeks from a new staff members start date for a profile to be uploaded.
2. If your staff member is not going to be on RCT payroll, and coming from an agency, external company, intern etc. they will need a profile manually created. For this, you can get in contact with thesource@rctcbc.gov.uk and you will be sent a new user starter form to collate, once completed, you send it back and a member of the team will create a profile on the system for the member of staff, once there is an active profile, the user will get an email to explain the next steps.
If you believe a staff member should have a profile created but they have not yet received confirmation, you can check with the Learning Pool helpdesk if there is a created profile, if so they will be able to release details, you can contact them on 0345 074 4114.