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This is a guide of our Frequently Asked Questions to help you navigate your way through RCT Source.
If your query is not listed below, please feel free to contact thesource@rctcbc.gov.uk for further guidance and advice.
I've forgotten my login details; how can I find these?
If you are an RCTCBC employee and have a personal RCTCBC.gov.uk email address, you can sign in automatically using single sign-on. You can do this by clicking on the "Login" at the top right of the homepage. This will bring up the login box, where you will need to select the top option box: 'If you have a personal RCT Council email address and Council issued laptop'. You will then be automatically logged in, as long as you are using your Council issued laptop and are connected to the VPN.
If you are not an RCTCBC employee or do not have a Council email address, you can request a password reset using your registered email address - You can do this by clicking on the "Login" at the top right of the homepage. This will bring up the login box, please select the "Forgotten your username or password?" option. You will need the email we have registered with the RCT Source account to get a link sent to you to reset your password. This will be your personal email that you have provided the Council/HR to use.
If you are unable to use the password reset function, please contact 0345 074 4114, this is the Learning Pool helpdesk, and they will be able to assist. This is a 24/7 service.