• Unit 412

    LO 4.1

          5.1

          5.2

          5.3

    •   Setting/agreeing goals for delegation

    •   Clarification of purpose of task delegated and roles and responsibilities of all involved

    •    Importance of monitoring and measuring success

    •    Causes of poor performance

    •   Measuring performance

    •   Methods of addressing poor performance 

    •   The Senses Framework

    •   Actions to take when performance does not improve

    •   Why and when difficult conversations may be needed

    •   Emotional intelligence, transactional analysis and relationship management

    •    Preparing for difficult conversations
    • Communication methods for difficult conversations

    • Delegation, Conflict & Performance Management