N.B. This is a one day course split over two half days, to get your certificate, you must attend both sessions
Day 1 - Unit 410 LO 5.1
- Definition and models of communication
- Section 2 and 3 of the Code of Professional Practice for Social Care
- Practice Safely section of the NMC Code of Conduct
- Section 5 of the Social Care Manager; Practice Guidance for Social
- Care Managers registered with Social Care Wales
- NHS values website page ‘Putting quality and safety above all else’
Day 2 - Unit 410 LO 5.2
- Principles underpinning person centred communication
- Examples of person/child-centred communication in practice