Nod
Magu'r sgiliau a'r wybodaeth sydd eu hangen i gynnal sgwrs heriol yn dda. Gwella’ch effeithiolrwydd personol a magu hyder wrth gynnal sgyrsiau a chynnal perthnasoedd adeiladol mewn ystod eang o sefyllfaoedd yn y gweithle.
Erbyn diwedd y cwrs yma, bydd modd i chi wneud y canlynol:
• Disgrifio manteision gweithio mewn ffordd sy'n seiliedig ar berthynas a phwysigrwydd gweithio mewn ffordd agored a chlir
• Cydnabod canlyniadau osgoi sgyrsiau a pheidio â datrys y broblem yn iawn
• Ystyried sut i gynllunio, ymddwyn a dod â sgyrsiau anodd i ben
• Cydnabod a rheoli elfen emosiynol y sgyrsiau
•Rhoi’r sgiliau ar waithGain the necessary skills and knowledge to conduct challenging conversation well. To increase your personal effectiveness and confidence in holding conversations and maintaining constructive relationships in a wide range of work situations.
By the end of this course you will be able to:
• Describe the benefits of relationship-based practice and the importance of working in an open and transparent way
• Recognise the consequences of avoiding conversations and not 'nipping things in the bud'
• Consider how to plan, conduct and end difficult conversations
• Recognise and manage emotional element of conversations
• Practice SkillsTarget Group - RCT Learning Curves & ILS Managers & Seniors
Admin-HJ