• Aims & Objectives

    Aim

     

    Gain the necessary skills and knowledge to conduct challenging conversation well. To increase your personal effectiveness and confidence in holding conversations and maintaining constructive relationships in a wide range of work situations.

     

    By the end of this course you will be able to:

     

    •         Describe the benefits of relationship-based practice and the importance of working in an open and transparent way

    •         Recognise the consequences of avoiding conversations and not 'nipping things in the bud' 

    •         Consider how to plan, conduct and end difficult conversations

    •         Recognise and manage emotional element of conversations

    •         Practice Skills

    • Challenging Conversations - Training Sessions