Aims & Objectives
Gain the necessary skills and knowledge to conduct challenging conversation well. To increase your personal effectiveness and confidence in holding conversations and maintaining constructive relationships in a wide range of work situations.
By the end of this course you will be able to:
• Describe the benefits of relationship-based practice and the importance of working in an open and transparent way
• Recognise the consequences of avoiding conversations and not 'nipping things in the bud'
• Consider how to plan, conduct and end difficult conversations
• Recognise and manage emotional element of conversations
• Practice Skills